SHIPPING POLICY

Not everything depends on us, so you may expect delays in the processing and delivery of your order.

Orders will always be shipped as soon as possible.

All products are designed and manufactured manually, on a small scale and take time. We make what you specifically ordered and shipping may be delayed, up to a week after you place your order. If this is the case, we will contact you and inform you of the situation as soon as we can.

For prices and delivery times, see the following table:

 

Spain+Portugal

 

 

The system will automatically calculate the shipping cost depending on the volume, weight and destination of the products purchased.

 

 

Delivery times

Standard (4-7 days)

 

Shipping costs

Spain

 

6€ – 14€

Portugal

 

6€ – 14€

 

EU and rest of the world

 

 

 

 

 

Delivery times

 

Shipping
costs

7-11 days

Europe 1

13€ - 20€

10-14 days

Europe 2

18€ - 30€

 

USA and Canada

18€ - 30€

 

United Kingdom and Rest of the world

25€ - 30€

Europe 1: Germany, Belgium, Holland, France, Ireland, Italy, Austria, Denmark, Poland, Sweden, Hungary, Slovakia, Slovenia, Luxembourg and Czech Republic.

Europe 2: Norway, Switzerland, Finland, Greece, Serbia, Bulgaria, Bosnia, Croatia, Estonia, Latvia, Lithuania, Czech Republic and Romania.

All orders within the EU are free of import/customs duties and taxes.

For all other international orders, import/customs duties and taxes are not included in the product price or the shipping costs. When you place your order, you agree to pay any applicable customs, duties or taxes charged by your country of destination. Unfortunately we are unable to cover these costs for you. If you wish to receive more detailed information, please check with your national customs office before purchasing.

It is your responsibility to fill the correct shipping address and arrange collection of the parcel once dispatched. Orders rejected by recipient or returned-to-sender will be subject to re-delivery fees and brokerage fees. Refunds will not be granted.

*All items are shipped in protective packaging, and all duty of care is taken to ensure it gets to you intact and unmarked. We are not responsible of any damages, loss or delays during shipping. By the way we'll try to do our best to find the best solution for our customers.

If during the delivery time your package is damaged PLEASE DO NOT accept it and send it back. We will open a claim and refund in your name. If you accept it, unfortunately we cannot help you.